Shipping Overview
Chi Pang Limited ships women's shoes to customers through pumpshoesvgeq.com. All orders are processed after payment confirmation and are dispatched using tracked carrier services. Shipping availability depends on the destination address provided at checkout. Customers are responsible for entering a complete and accurate delivery address. Chi Pang Limited is not responsible for orders delivered to an address that the customer supplied incorrectly.
Order Processing
Orders are verified and prepared for dispatch during standard business operations. Processing occurs before handover to the carrier. Customers receive an order confirmation after purchase and a dispatch notification once the parcel leaves the fulfilment facility. Processing time and transit time vary by destination and by carrier network conditions.
Delivery Timelines
Delivery timelines are determined by the carrier, the destination region, and customs procedures where applicable. Chi Pang Limited does not guarantee a fixed delivery date. Estimated transit windows shown at checkout are provided by the carrier and are not contractual commitments. Delays caused by weather, carrier backlogs, customs inspection, or incorrect address details are outside the control of Chi Pang Limited.
Tracking
Every dispatched order includes a tracking reference where the carrier supports tracking. Customers must monitor the tracking status and contact the carrier directly for in-transit questions. If tracking shows delivery but the parcel was not received, the customer must contact the carrier and Chi Pang Limited support without delay so an investigation can begin.
14-Day No-Reason Refund Policy
Customers may request a refund without providing a reason. The request must be submitted within exactly 14 days of receiving the order. The 14-day period begins on the date the carrier records delivery. Requests submitted after the 14-day period cannot be accepted. Chi Pang Limited applies this policy to all eligible orders placed through pumpshoesvgeq.com.
Return Eligibility Conditions
Returned items must be unused, unworn, and in their original packaging. Shoes must be returned with all original packaging materials, tags, and any accessories that were shipped with the order. Items must be free of visible wear, scuffs, odours, stains, and damage caused after delivery. Chi Pang Limited inspects every returned item upon receipt. Items that fail inspection are not eligible for a refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Chi Pang Limited does not reimburse return postage, packaging, insurance, or any other cost associated with sending an item back. Customers must use a traceable shipping method for returns. Shipping costs paid on the original order are not refunded unless the return results from an error made by Chi Pang Limited.
Damaged or Defective Items
Customers must inspect the order immediately on receipt. Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. Claims submitted after 7 days from receipt cannot be accepted. The claim must include the order number, photographs of the damage or defect, and a description of the issue. Chi Pang Limited reviews the claim and provides instructions for the next step. This 7-day claim window matches the claim period stated in the Terms of Service.
Step-by-Step Return Process
Step 1: Contact Chi Pang Limited through [email protected] within 14 days of receiving the order and request a return.
Step 2: Provide the order number, the item details, and the reason for the return. A reason is not required under the 14-day no-reason refund policy.
Step 3: Receive written return authorisation from Chi Pang Limited before shipping the item. Returns shipped without authorisation are not accepted.
Step 4: Pack the item securely in its original packaging with all included materials.
Step 5: Ship the parcel using a traceable carrier at the customer's own cost and retain the tracking receipt.
Step 6: Send the tracking reference to Chi Pang Limited so the parcel can be monitored until it reaches the return address.
Return Address Details
Returns must be sent to the following recipient. The recipient must be Chi Pang Limited, the contact phone is +852 9299 9971, and the specific return address is 4/F, We Go Mall, 16 Bao Tai Street, Ma On Shan. Parcels sent to any other address cannot be processed. The customer must ensure the shipment is addressed exactly as stated above.
Refund Processing and Arrival Time
Refunds are issued after the returned item is received and inspected by Chi Pang Limited. Refund arrival time is at least 14 days from the moment the return is approved. Processing by the payment provider, the issuing bank, or the card network adds further time. The customer is responsible for monitoring the refund status with the payment provider.
PayPal Refunds
PayPal refunds take at least 14 days to appear after approval. Local laws require up to 30 days for PayPal refunds in some regions. Where the applicable law sets a longer period, that longer period applies. Customers who paid with PayPal must expect the refund to become visible only after the provider completes its own processing cycle.
Resolutions for Damaged or Defective Items
Chi Pang Limited may issue a replacement or a full refund for verified damaged or defective items. The customer receives written confirmation of the resolution. Verified claims follow the same refund arrival timeline stated in this document.
Order Cancellation
Cancellation requests are accepted before dispatch. Once the order is dispatched, the 14-day no-reason refund policy applies and the return process must be followed in full.
Contact Information
Questions about shipping or returns can be sent to [email protected] or directed by phone to +852 9299 9971. Written correspondence can be sent to 4/F, We Go Mall, 16 Bao Tai Street, Ma On Shan.